Apple responds to the iPhone explosion: Apple spontaneous combustion is external physical damage

Recently, Apple has repeatedly issued a series of problems that have caused the security risks of Apple's mobile phones to be upgraded again, which has aroused great concern from the society. The problem with Apple's mobile phone is not only abnormally shut down, but also a more serious problem is that the mobile phone actually "sudden spontaneous combustion" under normal use or charging.

According to a report by the Beijing Morning Post, Ms. Chen purchased the iPhone6s plus mobile phone in March 2015. She spontaneously exploded on August 31, 2016, causing the screen of the mobile phone to shatter, and the back case and battery to be black. Fortunately, the phone was kicked out of the car in time, and the explosion did not cause harm to people and property. Later, Ms. Chen called Apple to seek compensation, but Apple refused Ms. Chen’s claim for compensation on the grounds that “the mobile phone explosion was caused by external reasons”.

Recently, another girl from Jiangsu, Ms. Liu, also encountered a similar situation. The Apple 6 Plus phone she purchased exploded in the event of normal charging. "Then it cracked open, the phone shelled, and the stool burned together, almost on fire." According to Ms. Liu, it was normal charging, and the original charger was used, but the phone directly exploded.

The encounter between Ms. Chen and Ms. Liu is only one example of the victims of apple spontaneous combustion. The reporter noted that the reports on foreign countries and the issue of apple spontaneous combustion in the forums have also been frequent.

Apple responds to the iPhone explosion: Apple spontaneous combustion is external physical damage

Jiangsu Liu Ms. explosion when charging

According to foreign media reporters, in March of this year, when a woman was on the plane, her iPhone 6 suddenly began to ignite and she was scared to throw the phone into the aisle. Fortunately, this accident did not affect the flight and safe landing.

In addition, in October, a swimming instructor in Australia also said that the iPhone 7 he had just bought had a burning accident. At that time, the mobile phone was placed in the car, and finally the car was affected. An Apple spokesperson said that investigations into the burning incidents reported by users are under investigation for specific reasons.

Apple responds to iPhone spontaneous combustion

On the evening of December 6, Apple responded to recent reports that users reported iPhone auto-ignition. The current test results show that these devices are obviously subject to external physical damage, resulting in spontaneous combustion.

“We assure our customers that we thoroughly investigate any of these reports. We keep in touch with our customers, retrieve these devices and analyze them,” Apple said.

Apple said that as part of the standard process, the company conducted a thorough forensic investigation, including tomography, slice analysis and more. Current tests have shown that these devices are significantly subject to external physical damage, resulting in spontaneous combustion. "We put safety first. We don't find any cause for concern in these devices."

The Shanghai Consumer Protection Committee recently released a report on the iPhone's spontaneous combustion feedback from individual consumers. According to previous reports from CCTV News, according to the statistics of the Shanghai Consumer Protection Committee, from September 1 to November 30, 2016, a total of 8 consumer complaints were received, reflecting that their Apple mobile phones were in normal use or normal charging. Spontaneous combustion.

Apple responds to the iPhone explosion: Apple spontaneous combustion is external physical damage

A photo of the iPhone's "self-ignition" accident provided by some consumers.

After the mediation of the Shanghai Consumer Protection Committee, the eight consumers have replaced the new machine.

Apple said that customers who have problems with Apple products are encouraged to go to an Apple Retail Store or an Apple Authorized Service Provider or contact the company's technical support for assistance.

Previously, the battery explosion of Samsung Note 7 caused people to worry about the safety of smart phones. However, a certain failure rate of electronic products is allowed. If there are batch problems or general problems, the manufacturer is obliged to carry out the recall.

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