No service after sale: the fatal "soft rib" of the lighting market


In the traditional home appliance field, after-sales service has become a hot spot in the market competition, but in the lighting industry, the development of after-sales service is uneven. Recently, this newspaper has received complaints from the public many times, saying that after purchasing the lamps in the lighting store, it encountered encounters such as installation and maintenance without after-sales service.

It is understood that the random asking price, the product has no quality assurance, the management is not safe, and there is no service after the sale, etc., has become the "soft rib" of the lighting sales market in Qinghai Province.
It’s so hard for the public to sell their lamps.

When Ms. Song, who lives in the North Street of Xining City, renovated the new house not long ago, she spent more than 5,000 yuan in the lighting city of Beishan Building Materials Market in Xining to purchase several high-end lamps. The structure of an art lamp purchased in the living room is very complicated. At the time of purchase, the salesperson told her that the art luminaire was modular and not very easy to install, and then she was specifically shown to install the program. However, when Ms. Song took home and opened the box, she was dumbfounded. A lot of various parts not only made Ms. Song unable to start, but because the installation diagram was just a simple drawing of several lines of white paper. The decoration workers also don't understand. In desperation, Ms. Song had to spend more than 100 yuan and asked a professional to install.

Mr. Zhang, a citizen of Xining, told reporters that he bought a chandelier in the living room in Yiwu Trade City in Xining in February this year. However, there are several light bulbs that do not light up after two months of chandeliers, because this lamp uses energy-saving lamps and A combination chandelier with diode light is very difficult to replace the bulb. Subsequently, he immediately contacted the dealer, but the dealer told him that the light bulb was a consumable item, and it was normal to break it. It was enough to buy the light bulb. The dealer also said that the bulb and diode should be purchased by themselves, and the installation fee is charged.

Mr. Zhang said: "Today, home appliances such as air conditioners and washing machines will provide after-sales service, and the lighting industry still lacks similar services. This is really troublesome."
Most marketers do not provide after-sales service

Nowadays, as the specifications of the public's lighting consumption continue to increase, various complex and luxurious lamps are increasingly entering the ordinary citizens' families. At the same time, more and more consumers are troubled by the “no door” for the after-sales service of lamps.

The reporter learned in the interview that many consumers are willing to pay for the lamps when they decorate the house. However, most citizens often encounter a big problem when purchasing lamps: the installation of lamps is more professional, and many merchants only sell products but are not responsible for installation, let alone any after-sales service. To this end, the reporter visited a few cities in the provincial capital to operate lamps.

The reporter learned in some lighting sales markets in the provincial capital that the current lighting salesmen have very few installations and repairs for consumers. Some merchants also claim: “If you buy a full set of indoor lighting in our store, we are responsible for the installation, otherwise we It is not responsible for the installation."
Merchants have no after-sales service to become the weakness of the lighting market

A lamp seller who asked not to be named told reporters that in fact, the lamps also have after-sales service, and consumers must understand rights. He said that the after-sales service of the lamps mainly includes the installation of large-scale lighting such as luxury chandeliers, as well as the warranty of the lamps. If it is not damaged by human factors, the lamps can also be guaranteed, including energy-saving lamps, lamps and some electronic components, but the decorative accessories are not guaranteed, such as plastic parts, lampshades and so on. Of course, depending on the product and the location of use, the warranty period for the luminaire varies.

According to people familiar with the matter, there are some lighting companies on the market in order to attract consumers, and often arbitrarily promise the warranty period, which ultimately leads to the loss of consumer interests. He said: "As long as there is sales, there must be after-sales service, and after-sales service must include installation and maintenance under specific conditions."

The person familiar with the matter said that in other cities in China, after-sales service is an important chain of industry development, but in Qinghai lighting industry, after-sales service has become a deadly "soft rib", which not only restricts the healthy development of Qinghai lighting industry. And the industry is bound to have a market crisis.



1

Rice Cooker

A rice cooker or rice steamer is an automated kitchen appliance designed to boil or steam rice. It consists of a heat source, a cooking bowl, and a thermostat. The thermostat measures the temperature of the cooking bowl and controls the heat. Complex rice cookers may have many more sensors and other components, and may be multipurpose.  Cooking rice has traditionally required constant attention to ensure the rice was cooked properly, and not burnt. Electric rice cookers automate the process by mechanically or electronically controlling heat and timing, thus freeing up a heating element on the cooking range that had to be otherwise occupied for rice cooking. Although the rice cooker does not necessarily speed up the cooking process, with an electric rice cooker the cook's involvement in cooking rice is reduced to simply measuring the rice, preparing the rice properly and using the correct amount of water. Once the rice cooker is set to cook, the rice will be cooked with no further attention.

 

Features:

 

For modern home rice cookers, the smallest single-person model cooks 1 rice cup (180 ml), whereas large models can cook 10 cups. Commercial models can cook 20 or more cups. As a possible source of confusion, model specifications and names may list either cooked or uncooked capacity. Rice roughly doubles in size during cooking; therefore, a 10 cup (uncooked) rice cooker can produce up to 20 cups of cooked rice. The prices vary greatly, depending on the capacity, features, materials used, and the country of origin.

The majority of modern electric rice cookers are equipped with a stay-warm or keep-warm feature, which keeps the rice at an optimal temperature for serving without over-cooking it. Some gas cookers also have electric stay-warm mechanism. However, the usefulness of this feature degrades over time, a microwave may be more energy efficient or better suited to reheat rice that will sit longer than four hours.

Some rice cookers use induction heating, with one or more induction heaters directly warming the pot. This can improve energy efficiency.

Most modern rice cookers use aluminium for the inner cooking bowl. There are some models that use stainless steel instead of aluminium. Various other materials, such as copper, pure carbon, ceramic, and diamond powder coating, may be used for higher heat conductivity or better taste.

The pressure-cooking models can raise the water's boiling point higher, e.g., from 100 °C at 1.0 atm up to about 110 °C at 1.4 atm, which speeds cooking. The pressure-cooking models can also be used in high altitude areas, where the boiling temperature is below 100 Celsius. Pressure cookers are also suitable for cooking brown rice (which contains oils and bran fiber that cook differently from pure white rice starch). Some pressure rice cookers have a varying pressure control mechanism (named the "dual-pressure" method) that creates repeated pressure/release cycles during the cooking.

There also exist mechanisms to collect and return the boiled over liquid to the inner rice bowl.

Many cookers now have microprocessor-controlled cooking cycles, which are often used to adjust for rice and cooking type.

 

Applications

 

Rice cookers are typically used for the preparation of plain or lightly seasoned rice. Each rice cooker model may be optimized to cook a certain type of rice best. For example, most Japanese rice cookers are optimized for cooking Japanese rice and may not be the best for other types of rice[citation needed], although cooking time can be lengthened simply by more water.

The typical method of cooking long grain rice is boil-and-strain and/or steaming method. The absorption method used in Japanese rice cookers will produce slightly different texture and taste, usually stickier rice.

Brown rice generally needs longer cooking times than white rice, unless it is broken or flourblasted (which perforates the bran).

Different varieties of rice need different cooking times, depending on their grain size, grain shape, and grain composition. There are three main types of Asian rice: Oryza sativa subsp. indica, i.e., Indian rice (long grain rice, e.g., basmati rice and Thai jasmine rice), O. sativa subsp. javanica, i.e., Java rice (large grain rice) and O. sativa subsp. japonica, i.e., Japanese rice (medium grain rice, e.g., Calrose rice, short grain rice, e.g., most Japanese rice and risotto rice).

African rice, Oryza glaberrima, is an entirely separate species, but can be cooked in the same way. Zizania is not even in the same genus, although it is often called a rice (or "water oats"); it, too, can also be cooked in a rice cooker.

A rice cooker can be used to cook many boiled or steamed granular foods, such as pot barley, bulgar wheat, and dal. Provided the ingredients have similar cooking times, a rice cooker can cook mixtures such as khichdi. Some rice cookers can be used as automated couscoussiers, cooking couscous and a stew simultaneously.

Rice Cooker

Rice Cooker,Drum Rice Cooker,Deluxe Rice Cooker,Straight Rice Cooker

Guangzhou Taipeng Electrical Appliances Technology CO., LTD. , http://www.taipengelectric.com

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